Conflicts and unforeseen situations can arise in any organisation, and handling them correctly is crucial to ensuring safety and preventing escalation. The course is ideal for employees who deal with interpersonal challenges, such as those in security-related roles, healthcare institutions, retail and the education sector.
- Participants will gain an overview and understanding of the basic security elements that come into play in a conflict or threat situation
- The course further develops participants' own ability to carry out measures that prevent unwanted incidents and reduce the consequences of a conflict or threat situation
- Participants are made aware of the different kinds of strain an unwanted incident can cause, and gain a better understanding of the aftercare measures needed after such incidents
Content:
- Security in brief
- The threat landscape
- Vulnerabilities and risk factors
- Laws and regulations, guidelines and procedures – self-defence
- Preparations – consequence-reducing measures, stress management, situation assessment
- Handling and courses of action – the behaviour change process, communication with people who are ill or under the influence of drugs or alcohol
- Strain and aftercare
- Scenario-based exercises and training in plenary
The course is delivered in-house.