Crisis Communication
We help organisations plan and carry out internal and external communication in the event of unwanted incidents and crises. The aim is to ensure clear, coordinated and trust-building communication when the situation demands it.
The right message to the right audience
Good crisis communication helps to create understanding, reduce uncertainty and safeguard the organisation's reputation. We help the organisation prepare messages, responsibilities and communication processes before, during and after an incident.
Our assistance can include
- Crisis communication plans and routines
- Roles, responsibilities and authority
- Notification and information sharing
- Media handling and press readiness
- Internal communication to employees and management
- Communication with customers, users and partners
- Message development and talking points
- Instruction, training and exercises
What does the organisation get?
The organisation gets a practical framework for crisis communication that contributes to fast, coordinated and credible information sharing. The result is better management of expectations, reduced uncertainty and increased trust among employees, customers, partners and other stakeholders.
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